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OWWA - One of the DOLE Agencies Recognized By the President as ISO-Certified

The Department of Labor and Employment presented to President Benigno S. Aquino the ISO 9001:2008 Certification of 33 of DOLE’s regional offices, services, bureaus, and attached agencies.  It was showcased during the 15th National Public Employment Service Office (PESO) Congress at the PICC last 26 October 2015.

 

OWWA was one of the agencies that were recognized together with the Employees Compensation Commission, National Conciliation and Mediation Board, National Labor Relations Commission, National Maritime Polytechnic, Occupational Safety and Health Center, Philippine Overseas Employment Administration, and the Technical Education and Skills Development Authority, among others.

 

OWWA received its certification last May 2014.  ISO 9001:2008 specifies requirements for a quality management system (QMS) that is applicable as an internal framework within an organization.  It aims to meet customer requirements and ensure the delivery of services to its internal and external clients.

 

Five (5) of the OWWA Core Processes and eleven (11) support processes are ISO-certified.   The Core Processes are: Repatriation and Post-Repatriation; Membership Verification and Certification; Death and Burial Benefit; the Arabic Language and Training for Household Service Workers or HSWs and the Education for Development Scholarship Program.

 

“To have hurdled the ISO certification is a milestone for the Department.  With ISO, we also eliminate ‘room for discretion’, thereby curbing corruption, fast track and enhance public service delivery, and institute continual improvement in the DOLE operations,” said Labor and Employment Secretary Rosalinda Dimapilis-Baldoz.

 

The ISO Certification was the result of all the hard work and dedication of the OWWA family, as the process of certification is a long and tedious journey.  With its certification, OWWA can assure its client-OFWs of quality service and its unwavering commitment.

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Baldoz urges OFWs to be alert with their luggage to avoid 'tanim-bala' scheme

Labor and Employment Secretary Rosalinda Dimapilis-Baldoz yesterday said there is an anti-dote to the ‘tanim-bala’ incidents reported to be happening at the country’s airports: passenger vigilance.

 

“I urge airline passengers, OFWs particularly, to be alert, careful, and vigilant with regards their luggage. They should hold on to their luggage, or be very close, never away from these, while these are being checked, and report any suspicious activity or movement of airport personnel handling their luggage,” she said.

 

“Don’t leave your luggage. Don’t keep them away from your view. Better still, inventory the contents of your luggage before you leave for the airport and keep this inventory with you. Show them to the authorities if necessary before they check or screen your luggage, “she added.

 

The labor and employment chief expressed disappointment that most of the victims of the “tanim-bala” schemes are OFWs, saying these incidents could saw fear among OFWs, especially those planning to come home for a vacation in the coming holidays.

 

Because of these, she instructed the Overseas Workers Welfare Administration which has physical presence at the Country’s airports to be vigilant also and assist OFWs exiting and entering the country. 

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Announcement from HRDS Korea

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OWWA Administrator meets with representatives from HRD Korea - EPS Center in the Philippines

OWWA Administrator meets with representatives from HRD Korea - EPS Center in the Philippines

 

With Director Im Jong Jin, Mr. Mike Cho, Ms. Chanel Flora and POEA's Myrna Ricafort

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OWWA Administrator meets with representatives from HRD Korea - EPS Center in the Philippines

OWWA Administrator meets with representatives from HRD Korea - EPS Center in the Philippines

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Overcoming Extreme Poverty
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OWWA Resolves OFW Cases Faster under SEnA

OWWA Administrator Rebecca J. Calzado is happy  over the outcome of the report prepared by  the National Conciliation Mediation Board (NCMB) on the implementation of the Single- Entry Approach (SEnA) Program covering January -July 2015.  In the said report, the agency  resolved OFW-related cases  on the average of 3 days.   

 

Pursuant to  DOLE Department Order No. 107-10, series of 2010, the single- entry approach (SEnA) prescribes a 30-day mandatory period  for the settlement of complaints filed  by OFWs through conciliation, and that the agency that receives  the complaint is duty-bound to act on it and not refer it to other agency.  

 

According to  Administrator Calzado, during the 6-month period, OWWA handled various  Requests for Assistance (RFAs)  of  OFW cases ranging from contract violation/substitution, unpaid salaries/overtime, mistreatment/maltreatment, poor living condition, retrieval of passport/’documents.   

 

Thus, from  January to July 2015, the agency received a total of 2,049 cases and  2,060 RFAs.   Due to its quick response to  cases brought to its attention, OWWA immediately settled  1,664.  All OFWs who filed cases with OWWA  against  their  employers/recruitment agencies showed interest to pursue their case.  

 

In the meantime, out of  2,049 cases  from January to July this year,  OWWA disposed of 1,962 cases  with a 95% disposition rate and  settled 1,739  cases with   an 84% settlement rate, within  3 days, on the average.  

 

As a result of its efforts, OWWA assisted in the payment of monetary claims of OFWs  amounting to P37.4 million.    

 

Meanwhile, the OWWA Chief  vowed  to continue to serve  OWWA clients, especially those  who have experienced   various forms of  abuses,  and immediately  resolve their cases. 

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Secretary Rosalinda Dimapilis-Baldoz, OWWA Administrator Rebecca J. Calzado, POEA Administrator Hans Leo J. Cacdac and other Philippine Officials with the Filipino Community in Korea
News: MOFYA 2015
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MOFYA 2015
News: MOFYA 2015
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MOFYA 2015

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