OWWA Administrator Rebecca J. Calzado is happy over the outcome of the report prepared by the National Conciliation Mediation Board (NCMB) on the implementation of the Single- Entry Approach (SEnA) Program covering January -July 2015. In the said report, the agency resolved OFW-related cases on the average of 3 days.
Pursuant to DOLE Department Order No. 107-10, series of 2010, the single- entry approach (SEnA) prescribes a 30-day mandatory period for the settlement of complaints filed by OFWs through conciliation, and that the agency that receives the complaint is duty-bound to act on it and not refer it to other agency.
According to Administrator Calzado, during the 6-month period, OWWA handled various Requests for Assistance (RFAs) of OFW cases ranging from contract violation/substitution, unpaid salaries/overtime, mistreatment/maltreatment, poor living condition, retrieval of passport/’documents.
Thus, from January to July 2015, the agency received a total of 2,049 cases and 2,060 RFAs. Due to its quick response to cases brought to its attention, OWWA immediately settled 1,664. All OFWs who filed cases with OWWA against their employers/recruitment agencies showed interest to pursue their case.
In the meantime, out of 2,049 cases from January to July this year, OWWA disposed of 1,962 cases with a 95% disposition rate and settled 1,739 cases with an 84% settlement rate, within 3 days, on the average.
As a result of its efforts, OWWA assisted in the payment of monetary claims of OFWs amounting to P37.4 million.
Meanwhile, the OWWA Chief vowed to continue to serve OWWA clients, especially those who have experienced various forms of abuses, and immediately resolve their cases.