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Launching of One-Stop Service Center for OFWs (OSSCO) in Santiago City March 09, 2018

March 19, 2018

For the ease and convenience of overseas Filipino workers (OFWs), the Department of Labor and Employment (DOLE) Region 2, in coordination with other agencies involved in migration,  launched the One-Stop Services Center for OFWs (OSSCO) last March 9, 2018 at the  Integrated Terminal Complex, Malvar, Santiago City.

As one of the agencies of the OSSCO, the Overseas Workers Welfare Administration (OWWA) Regional Welfare Office 02 will facilitate OWWA membership processing and accommodate queries on other programs and services.

The launching was spearheaded by the Administrator of Philippine Overseas Employment Administration (POEA), Atty. Bernard P. Olalia, Deputy Administrator of Overseas Workers Welfare Administration (OWWA), Josefino I. Torres, Santiago City Mayor, Engr. Joseph S. Tan, and OIC-Regional Director of the Department of Labor and Employment – Region 2 (DOLE 2), Atty. Sarah Buena S. Mirasol.

“The establishment of OSSCO will ease the burden of OFWs on processing of their documents because they don’t need to go from one place to another anymore.  They can now save time and expenses in availing government services because practically all their needs can now be catered in just one place,” Atty. Mirasol said.

The establishment of OSSCO in Santiago City is in response to the order of President Rodrigo Roa Duterte to streamline government services for OFWs.  Upon instruction of Labor Secretary Silvestre H. Bello III, DOLE Region 2 established the OSSCO in Santiago City on March 9, 2018.  This development is aimed to bring government services closer to the people.

Mayor Tan is very grateful of the established OSSCO.

“I would like to thank Secretary Bello for establishing OSSCO in our city.  Now, my constituents need not go to Tuguegarao City to process their documents.  This OSSCO is not only open to OFWs from Santiago City but also those who are from nearby municipalities and provinces.  This facility is just the beginning of a bigger collaboration in the future.  I am committing a lot of the City government in this area for the construction of a bigger building for one-stop government services,” Mayor Tan stressed.

On the other hand, OWWA Deputy Administrator Josefino I. Torres said the OSSCO is in recognition of the contribution to the economy of OFWs.  Their remittances saved the country from the financial crisis in recent years.  It is just proper to make their lives easier and establishing OSSCO is one way of helping them according to Torres.

The OSSCO in Santiago City is the 18th facility in the country and second in Region 02.  Sixteen government agencies are housed in a single roof to provide services to OFWs.  Heads and Representatives of the said agencies signed a Memorandum of Understanding to solidify its operation.

Aside from DOLE, OWWA, POEA and Santiago City Government, other offices that composed the center are PhilHealth, Social Security System, Pag-Ibig Fund, Department of Foreign Affairs, Philippine Statistics Authority, National Bureau of Investigation, Bureau of Immigration, Bureau of Internal Revenue, Professional Regulation Commission, Commission on Higher Education, Technical Education and Skills Development Authority, and Santiago City Police Office.

The main role of the agencies involved in the OSSCO are as follows:

  • Department of Foreign Affairs -- passport services;
  • Overseas Workers Welfare Administration -- processing or renewal of OWWA membership and services;
  • Philippine Overseas and Employment Administration -- Documentation and registration of workers, legal assistance, verification of OFW records, status of overseas recruitment agencies and response to other queries;
  • Professional Regulation Commission -- Renewal of ID and certification of ratings;
  • Technical Education and Skills Development Authority -- competency assessment, verification of certificates and special order, training or scholarship assistance;
  • Home Development Mutual Fund -- Pag-IBIG membership;
  • Philippine Health Insurance Corporation (PhilHealth) -- Membership and updating;
  • Social Security System -- Registration and membership, response to queries on loans and benefit claims;
  • Philippine Statistics Authority -- Issuance of live birth, marriage, death, and no marriage certificates;
  • National Bureau of Investigation -- Issuance of NBI clearance;
  • Commission on Higher Education -- verification and authentication of school credentials;
  • Bureau of Immigration -- Departure clearance;
  • Philippine National Police -- issuance of Police Clearance;
  • Bureau of Internal Revenue -- response to queries; and
  • Department of Labor and Employment – overall coordinator.


OFW Minda Saddung an OFW returnee from Lebanon and a resident of Nagasican, Santigao City who is applying for OWWA assistance said that “It is a big help to us, specialy me, who just undergone medical operation not to travel longer to Tuguegarao City to avail Government Services”.

All regional directors and representatives of participating OSSCO agencies signed the Memorandum of Undertaking, in which they are all required to make available to OFWs the needed information as to the agency's programs and services and respond to their queries, and to also eliminate unnecessary and duplicative documents for overseas deployment.

OWWA-RWO2 Staff headed by OIC-Regional Director Pilipina C. Dino participated the OSSCO launching.

Representing OWWA Administrator Hanz Leo J. Cacdac is the OWWA Deputy Administrator Josefino I. Torres together with ROCS Director II Mr. Benny I. Reyes.

Present at the cutting of the ceremonial ribbon to open the Santiago City OSSCO are POEA Administrator, Atty. Bernard P. Olalia, Deputy Administrator of OWWA Josefino I. Torres, Santiago City Mayor, Engr. Joseph S. Tan, and OIC-Regional Director of the DOLE RO2 Atty. Sarah Buena S. Mirasol.